Refund decisions.
Instant.
Retendr reads the order, weighs the risk, and returns an instant approval or a flagged escalation — in under three seconds, with the full reasoning logged.
Configure a return scenario and run it through the live engine. Real rules, real verdict.
From request to resolution, without a human in the loop.
Four stages. The only time a person sees a return is when Retendr decides they should.
Return request
Customer submits a return through your Shopify checkout or portal.
Context pulled
Order value, account age, delivery status and refund history, resolved automatically.
Decision engine
The engine weighs every signal against your thresholds and returns a verdict.
Route + log
Auto-approve or escalate — notified on your channel, logged to Notion with reasoning.
Every verdict, fully reasoned and logged.
This is the actual shape of a Retendr decision — structured, auditable, and written to your Notion log the moment it fires.
| order_value | £42.00 |
| account_age | 2y 4m |
| return_reason | Item arrived damaged |
| delivery_status | Delivered · 11d ago |
| refund_history | 0 prior requests |
> Low-value order from a long-standing customer with a clean refund history and a standard, verifiable reason. No thresholds breached — refund issued instantly and recorded.
| order_value | £312.00 |
| account_age | 11 days |
| return_reason | Changed my mind |
| delivery_status | In transit |
| refund_history | 2 prior requests |
> High-value order on a new account with two prior refunds and a discretionary reason — and the item hasn't been delivered yet. Multiple thresholds breached at once. Held for manual review before any refund.
Tuned to how your store actually runs.
Defaults that are sane out of the box, and every lever you need to make them yours.
Configurable thresholds
Set the lines that matter to your store — high-value orders, accounts under 30 days, repeat refunders. Retendr enforces them on every request.
Multi-channel notifications
Decisions land where you already work. Email, Slack, Telegram, SMS, WhatsApp — route approvals and escalations to the right place.
Full Notion audit log
Every decision written to Notion with its complete reasoning. A searchable, auditable trail of why each refund was approved or held.
Per-store rules
Encode your own escalation logic. Custom rules per store let the engine reflect how your business actually handles returns.
Be the first store to run on autopilot.
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